Why Microsoft Dynamics 365?
In a challenging economic and customer-driven market, strong customer relationship is highly sought after. Microsoft Dynamics 365 Customer Engagement (formerly known as Microsoft Dynamics CRM) is a full customer relationship management (CRM) suite with marketing, sales, customer service, field service and project service automation capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships. Microsoft Dynamics 365 Customer Engagement is designed to streamline and automate processes across an entire business.
Adopting The Right Strategy
With IBIZ team with years of experience working on your side you can make your customers remember the unique experience that you create with these core CRM capabilities:
- Customer Service
- Field Service
- Membership and Loyalty
Get your sales force quickly up to speed with the advanced but easy-to-use features of Dynamics 365. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.
Transform your customer service into a strategic asset with Dynamics 365 customer service capabilities. With a 360-degree view of the customer, issues can be resolved quickly and handling times reduced, reducing cost and improving customer satisfaction in the simplest or most complex call centre environments.
If your people need to be out on the road servicing the relationships you have, this is the solution to deliver staff productivity and a great customer experience. Combine it with advanced scheduling, or integration to sensors attached to the assets and equipment you service, and the new world of a connected seamless customer experience is possible.
If you run membership and loyalty program for your business, this is the best fit solution that provides membership management, members demographic, campaign promotions, loyalty points, discounts, rewards and redemptions. Understand your members and run effective membership programs and marketing campaigns to grow your business and members community.