Microsoft Dynamics 365 is the next generation of intelligent business applications hosted in the Microsoft Cloud. Developed on common data model, Microsoft Dynamics 365 unifies Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) capabilities into function-specific business applications such as sales, marketing, customer service, field service, project service automation, financials and operations. Configurable mobile apps and workflows further accelerate your digital transformation to meet the changing needs of your business.
With Dynamics 365, we take aims at reinventing productivity and business processes that help transform your business and increase its agility. Businesses gain instant online access to ERP and CRM capabilities anywhere over the web and mobile apps. The service is available in 41 languages worldwide with a guaranteed 99.9 percent uptime service level agreement (SLA).
Sales productivity is an important element of any business and is especially critical for sales organizations where sales people want to speed up sales cycle and increase conversion rate. Microsoft Dynamics 365 for sales goes beyond pipeline reporting and contacts tracking. Combining with collaborative capabilities of Microsoft Office 365 and analytic capabilities of embedded business intelligence, Dynamics 365 for sales offers cohesive user experience and customer insights by bringing contextual news, social data, and task flows under one single sign-on account. Offline capability on mobile devices further enhances user productivity.
Good implementation of Service Excellence can create strong customer loyalty, worthwhile differentiation and competitive advantage. Dynamics 365 for customer service offers the much needed edge to delight customers with personalised and comprehensive service. Service agents are empowered with single-unified experience to deliver prompt and accurate customer service. Advanced visualizations empower organizations with actionable insights to continuously improve service metrics, earn loyalty and increase brand advocacy.
Dynamics 365 for Field Service can help service organisations to optimise service efficiency without cutting corners on service quality. Allocating field resources using optimized routes and skill-based assignments to intelligently balance workload. Leveraging on advanced analytics and big data to resolve issues and drive continuous service improvement. Productivity tools and mobile devices enable back office and field service teams to collaborate on planning, execution and tracking.