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The modern retail environment offers ever-expanding opportunity while also posing unprecedented challenges. The key business drivers for the retail industry are economic growth, demographics, urbanization and credit availability. Retailers have more channels to reach their customers and grow globally, but they must also serve an empowered consumer with access to more information and choice. With the advancement and adoption of internet, consumers are well informed and equipped in making their choices. Globalization further increases competitiveness in retail industry.

Some of the key challenges faced by retailers are:

  • Lack of supporting Supply Chain Management (SCM)
  • More competitors entering the market
  • Maintaining customer loyalty and brand equity
  • Poor inventory and stock measures
  • Manual operations and updates
  • Product and store performance not easily available
  • Handling complex promotions and transactions
  • Tracking expiry date
  • Understanding customer’s preference and behaviors

IBIZ provides business-aligned enterprise solutions to help retail operators achieve your business goals. From Merchandising Management to Supply Chain Management to Retail Outlet Management to Customer Relationship Management, our solution addresses every requirement in the entire retail value chain.

Our solutions provide the following key functionalities:

  • Supply Chain Management
  • Merchandising Management
  • In-Store Management
  • Point of Sales Management
  • Inventory / Warehouse Management
  • Membership Management
  • Loyalty Program Management
  • Customer Service Management
  • Barcode / RFID Management
  • Promotion and Payment Management
  • Goods Exchange Management

With our retail solutions, you will reap the following benefits:

  • Enterprise-wide integration that incorporates various functional areas
  • Streamlining operational processes and workflows to improve efficiency
  • Reduction in redundant data entry and processes
  • Information sharing across main office and outlets
  • Improved inventory and stock availability measures
  • Improved customer satisfaction and loyalty
  • Reduced inventory costs resulting from better planning, tracking and forecasting of requirements
  • Tracking of expiry dates and product batches
  • High visibility into individual outlet and product performance
  • Good understanding of customer’s preferences and behaviors