IBIZ Launches Help Desk System

We are pleased to announce the launch of IBIZ web-based Help Desk System with effect from 1st July 2011. The Help Desk System is a comprehensive service desk solution that helps us streamline support services, increase productivity, and implement industry best practices.

The Help Desk System provides an additional channel of support through which our valued customers can submit service requests. The new system serves as central repository of all service requests logged by customers. Customers now enjoy greater flexibility in submitting and monitoring service requests and obtaining resolutions online.

The system is expected to help improve our service quality, streamline our multi-site support for regional customers and automate the handling of service requests to work faster and more efficiently. This value-added service increases transparency of our service management and ensures continuity of our support service.

Customers with active Annual Maintenance Contract (AMC) will receive login credentials for the Help Desk System. Should you have any queries pertaining to our Annual Maintenance Contract or Help Desk System, please click Customers with active Annual Maintenance Contract (AMC) will receive login credentials for the Help Desk System. Should you have any queries pertaining to our Annual Maintenance Contract or Help Desk System, please click here to contact us.