The 2016 Microsoft Worldwide Partner Conference, which recently took place in Toronto, Canada, presented the perfect opportunity for companies from around the world to learn more about how they can further grow their business with Microsoft.

CEO Satya Nadella’s ‘mobile-first, cloud-first’ vision is at the heart of what Microsoft is doing currently, as is the company’s commitment to enabling companies to undergo a digital transformation to help revolutionise their business.

At the event, Nadella said: “Digital transformation requires systems of intelligence that are tailored to each industry, each company, each micro-task performed by each person. Systems that can learn, expand and evolve with agility as the world and business changes.”

To help support and enable this, the company has announced Dynamics 365 and AppSource.
“We’ve come to the realisation that with the digital transformation we are seeing, especially in manufacturing, we needed to reinvent productivity and business processes,” says Colin Masson, global industry director of manufacturing solutions for Microsoft’s Cloud and Enterprise division.

“We took the decision to mainstream Dynamics by moving it into the cloud and enterprise division. Now we are bringing together the benefits of Dynamics ERP and CRM business capabilities, with the Azure Trusted Cloud, and our leadership in Industrial IoT, self-service business intelligence, big data, and data science.”

The first step to modern intelligent enterprise-¬ready apps is being taken with Dynamics 365 and AppSource.
With Dynamics 365, Microsoft has embedded intelligence into all the apps that can be delivered on a common and extensible business platform, and using a common data model shared with Office 365. Tech-savvy business users can easily reconfigure and extend those apps with PowerApps, Power BI and Microsoft Flow.

“Say you just need sales, or service, or need to address production or supply chain operations – these can be delivered as individual software-as-a-service (SaaS) apps with Dynamics 365,” says Masson. “Users get the best of Dynamics ERP and Dynamics CRM capabilities, with embedded intelligence from Power BI. Internet of things data can be leveraged, as can the Cortana Intelligence Suite for intelligent solutions that leverage smart connected products, advanced analytics and cognitive services.”
AppSource is a way for business users to discover this new generation of SaaS apps, try them, and then engage with partners to help configure and deploy them.

“This is a whole new system of intelligence that allows our partners and customers to innovate, and break the traditional model of buying big monolithic apps,” says Masson. “They can now buy what they need as and when it is required, and can try it before they buy it, while still having the benefit of a common data model. This means even if a customer buys just a sales solution or wants a field service solution to support new digital services, they can move forward with the comfort that these SaaS apps are designed to work together, and have the option of growing as they need due to the common data model.”

Rather than having to download a massive file, take the partner integration solutions and modifications, and embed those in an on-premise environment, users can now simply go online and access the same solutions.

“Previously, it was all very difficult and monolithic from an administration perspective,” says Bill Moffett, Microsoft’s global industry senior product marketing manager for manufacturing. “But this is a major change for our partners’ go-to-market strategy, and they’re really embracing that.”

With AppSource, customers can go through a trial process, and then get all the information necessary before deciding on whether or not to invest. Moffett believes that the modern consumer is much more educated than in the past, and that by the time they reach AppSource, they’re already 80% decided on what they want.

“A customer might need field service but not remote monitoring for example,” he says. “Each is now delivered as an individual app that can be subscribed to separately. But you can be sure that if you did want to get a full blown Connected Field Service down the line, that would integrate with field service thanks to the common data model.”

According to Moffett, these two launches reflect an internal shift towards digital within Microsoft itself.
“It would not make sense to evangelise the idea of digital transformation for our customers, partners and prospects if we didn’t internally change how we ourselves go to market,” he says. “I see AppSource and Dynamics 365 as two vehicles for us to get our products in a different, more effective, and digital way to our partners and customers.”

At Convergence 2011, Microsoft’s premier event for decision-makers using enterprise resource planning (ERP) and customer relationship management (CRM), the company shared its vision to take Microsoft Dynamics ERP solutions to the cloud. It also gave customers a first look at the new Microsoft Dynamics AX 2012 release and shared the strong momentum experienced by its portfolio of Microsoft Dynamics ERP and CRM solutions.

Building on the success of Microsoft Dynamics CRM Online, the company revealed a path for its ERP customers to move to the cloud with the next major releases of Microsoft Dynamics ERP solutions, which will run on the Windows Azure platform. Customers will be able to move to the cloud on their own terms. The Microsoft Dynamics ERP solutions will bring the same benefits in the cloud as they do on-premises.

Understanding that to deliver the benefits of the cloud to customers requires more than just technology, the company reiterated its commitment to help partners benefit from Microsoft Dynamics cloud offerings and released a Microsoft Dynamics Cloud Partner Profitability Guide. This guide provides key success factors and an execution road map, to help partners optimize their business processes and identify new opportunities.

“We see the cloud as a turning point in the market that provides the opportunity to create a new business model geared toward increasing the profitability and agility of our company,” said David Goad, managing director, eSavvy Pty Ltd. “The Microsoft Dynamics Cloud Partner Profitability Guide really helped us to solidify that opinion. It offers clear guidance on how to benefit from this shift and serves as a great starting point for all partners looking to build a strong, cloud-based business.”

In addition to resources such as the profitability guide, independent software vendors (ISVs) and partners will also be able to showcase Microsoft Dynamics cloud-enabled vertical solutions, add-ons and services on the Microsoft Dynamics Marketplace. This makes it simple for customers to try and buy solutions that fit their specific business needs and gives partners an opportunity to reach a broader audience and grow their business.

Microsoft Introduces Microsoft Dynamics AX 2012

Also at Convergence 2011, customers get a first look at Microsoft Dynamics AX 2012, an innovative new ERP solution that empowers people to anticipate and embrace change, with agility made possible by a unified business process repository, model-driven architecture, and simplicity that comes from a familiar user experience and built-in collaboration tools.

“Microsoft Dynamics AX 2012 frees customers from the electronic concrete that has plagued the ERP industry for so long,” Tatarinov said. “Customers want flexible yet cost- effective business applications that work the way they do instead of being forced to adapt to the software.”

Specifically, Microsoft Dynamics AX 2012 helps customers simplify decisions by delivering the following:

  • A powerful foundation through prebuilt industry capabilities and comprehensive, core ERP functionality for financial, human resources and operations management. Delivered in a single, global solution, it gives customers rapid time to value and enables partners to easily deliver packaged vertical offerings.
  • A new level of agility through a set of Unified Natural Models, which serves as a library of business processes that reflect real-world situations, and enables customers to easily modify their organizations and processes to meet their changing business needs.
  • Simplicity across the board, through the intuitive RoleTailored experience and access to context-sensitive business intelligence (BI) that is relevant to the work at hand. The familiar Microsoft Office user interface drives adoption, and the enhanced BI capabilities help customers uncover fresh insights that can lead to faster and more informed decision-making.

“Our ERP system runs the processes that the entire company uses every day. It’s our life blood; we depend on it. It has to work, it has to always be up, and it has to always provide good information,” said Bob Jablonski, operations manager of Hydra Power Systems. “Microsoft Dynamics AX 2012 delivers phenomenal functionality. With richer BI capabilities, the ability to easily develop and change business processes, and the ability to seamlessly interoperate with Microsoft Office, we expect to empower all of our employees to get the data they need, when they need it, to collaborate better and, overall, to lower our operating costs.”

The beta of Microsoft Dynamics AX 2012 will be released in April 2011. The final release is expected to be generally available in August 2011.

Product Momentum

In keeping with the level of commitment to innovation across the entire Microsoft Dynamics portfolio of ERP and CRM solutions, Microsoft also announced the following:

  • Microsoft Dynamics SL 2011, which gives businesses a faster time to value through integration with Microsoft Project 2010, is now generally available.
  • The on-premises version of Microsoft Dynamics CRM 2011, which delivers familiar, intelligent and connected experiences to users across an organization, is now generally available. More than 27,000 customers and 1.7 million users are benefiting from Microsoft Dynamics CRM worldwide, including companies such as American National Standards Institute, Hard Rock International and Sandri Companies
  • Microsoft Dynamics NAV 2009 R2, which offers customers built-in integration with Microsoft Dynamics CRM and enhanced data visualizations capabilities, was delivered ahead of schedule in December 2010.
  • Microsoft Dynamics GP 2010 R2, which increases customer agility through significant business intelligence capability enhancements, will be generally available May 1, 2011.

We are pleased to announce that IBIZ is honored to be a member of the 2010 Microsoft Dynamics® Inner Circle, a prestigious award given to the best of the best Microsoft Dynamics partners worldwide. Below is a copy of congratulations letter on the award from Microsoft.

Dear Puspak and Ramasubramanian,

Congratulations! We are pleased to notify you that IBIZ Consulting Services Pte Ltd has earned membership to the 2010 Microsoft Dynamics® Inner Circle. Only the best of the best are invited to be a member of the Microsoft Dynamics Inner Circle; it is reserved for the very top echelon of our partner channel.

I want to thank you for your deep commitment and devotion to your customers, as well as your commitment to business excellence which are the reasons you are receiving an Inner Circle membership. We are extremely excited to welcome you to this prestigious group!

Please join us in honoring you and your fellow Inner Circle members at the 2010 President’s Club Reception and Partner Awards Ceremony on Wednesday, July 14, 2010 at the Worldwide Partner Conference. This invitation only reception will be from 6:30 to 9:30 p.m. at The Grand Hyatt in the Independence Ballroom.

The event is next week so we ask that you RSVP as soon as possible so we can continue our plans to accommodate your presence. Simply send the name of your organization and the names of up to two members from your organization who will be attending to our MBS Events mailbox by 5:00 p.m. CT on Saturday, July 10, 2010. Go to 2010 President’s Club Reception to learn more.

As an Inner Circle member, I also want to invite you to the Inner Circle retreat. This year’s retreat will take place August 22 – 25, 2010 at the incredible Pelican Hill Resort in Newport Coast, California, USA. We invite you to join us for networking, learning and recreation with other 2010 Inner Circle partners and a broad group of Microsoft senior leaders. Visit the Inner Circle Retreat website for complete details and to register. And watch inbox for an email containing your retreat registration code and other important retreat information.

Information on your complete Inner Circle benefit package will come in the form of an email from the Microsoft Dynamics Partner Recognition mailbox shortly.

Thank you again for your commitment to Microsoft Dynamics. See you in Washington DC!


Doug Kennedy
Vice President, Dynamics Partners

We are pleased to announce the launch of IBIZ web-based Help Desk System with effect from 1st July 2011. The Help Desk System is a comprehensive service desk solution that helps us streamline support services, increase productivity, and implement industry best practices.

The Help Desk System provides an additional channel of support through which our valued customers can submit service requests. The new system serves as central repository of all service requests logged by customers. Customers now enjoy greater flexibility in submitting and monitoring service requests and obtaining resolutions online.

The system is expected to help improve our service quality, streamline our multi-site support for regional customers and automate the handling of service requests to work faster and more efficiently. This value-added service increases transparency of our service management and ensures continuity of our support service.

Customers with active Annual Maintenance Contract (AMC) will receive login credentials for the Help Desk System. Should you have any queries pertaining to our Annual Maintenance Contract or Help Desk System, please click Customers with active Annual Maintenance Contract (AMC) will receive login credentials for the Help Desk System. Should you have any queries pertaining to our Annual Maintenance Contract or Help Desk System, please click here to contact us.