Home » Seminar » Drive Customer Engagement with CRM and AI
  • Drive Intelligent Customer Engagement
  • Seminar Details
  • Event Highlights

Artificial Intelligence (AI) has many facets and application areas. AI is now considered a key ingredient in customer engagement. According to Forbes, a survey on customer engagement shows that 100% of top-performing companies are using this emerging technology to personalise and continuously learn from customer interactions.

Putting together CRM applications and AI technology, the combination makes it possible to:

    • Automate sales & customer service operations
    • Anticipate customer needs
    • Help sales team quickly identify customer purchasing patterns
    • Empower customer service representatives to deliver relevant actions and services

Together with Microsoft, we will showcase how Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service Apps), Microsoft AI and Cognitive services are being used to deliver intelligent and insightful engagement with your customers and target audience.

Come and discover how the Microsoft technologies and application platforms would help you gain an edge over your competitors.

Business owners, Sales Directors, General Managers, Head of Sales, Operations Managers, Sales Team Managers, Customer Service Managers are welcome to attend the event.

Date:28th Feb 2018
Time:2:00 PM – 5:00 PM
Venue:Microsoft Office @ One Marina Boulevard, Level 22

Key topics that will be covered at the seminar include:

  • Overview of Microsoft Dynamics 365 for Sales and Customer Service
  • Highlight of Microsoft Azure AI and Cognitive Services
  • Use Cases of Dynamics 365 for Sales and Customer Service
  • Application of Conversational Bots
  • Analytics and Data Visualization

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