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Why Dynamics LoyaltyPlus?

Dynamics LoyaltyPlus is a powerful membership and loyalty management system that satisfies companies wanting to excel in membership management, increase member loyalty, and improve business productivity. The membership and loyalty system provides you a single platform to access virtually all information pertaining to members and their spending behaviours in an organized manner.

Membership program gives your customers a sense of privilege whereas loyalty program encourages them to repurchase and renew your products and services. Rewards and redemption entitlement serves as an incentive to your members attracting them to increase business transactions with your company. Apart from managing membership and loyalty programs, Dynamics LoyaltyPlus also offers useful tools to capture customer’s preferences, spending habits, transactions, and responsiveness which lead to 360 degree view of your customers in order to understand their Recency, Frequency and Monetary (RFM) and Lifetime Value (LTV).

  • Managing Members
  • Engaging Members
  • Rewarding Members
Typically members contribute a high percentage of revenue to company. It is essential to incorporate customer loyalty program and retention strategy to create values to your regular customers and foster a lasting customer experience. Having just membership scheme is not enough in this competitive business environment, Dynamics LoyaltyPlus helps you learn about your customers’ needs and behaviours so that you can formulate and organize targeted campaigns that give you higher rate of success in increasing top-line and customer satisfaction.
According to a market survey, 85% surveyees said they never hear a word from company ever since their membership enrolment. Members like to be connected and treated with special attentions. With advancement of technologies, Dynamics LoyaltyPlus provides you with useful tools to engage members in many different ways via Direct Mailers, Emails, SMS, social media, self-service portal, etc. The system allows you to reach and communicate with members through multiple channels, in whichever way your members prefer.
Many people would consider increasing amount of business transactions with company for loyalty rewards. Dynamics LoyaltyPlus empowers you to set up programs for complex rewarding benefits to encourage repeat business transactions, upselling opportunities, and customer referrals. No doubt members love to participate when the loyalty program is right. Research conducted across industries by Bain & Company indicates that increasing a customer retention rate by only 5% can boost the average customer net present value by an astonishing 35% to 95%.

Dynamics LoyaltyPlus at a Glance

Dynamics LoyaltyPlus has the following features:

  • Member Profile Management
  • Membership Management
  • Campaign Management
  • Promotion Management
  • Loyalty Management
  • Rewards and Redemptions Management
  • Sales Management
  • Service Management
  • Feedback Management
  • Social Networking
  • Membership and Loyalty Analysis
  • Loyalty Accounting
Benefits

Dynamics LoyaltyPlus helps you develop and retain customers with greater precision, resulting in enhanced member loyalty and improved profitability.

  • Comprehensive view of members’ profiles
  • Improved effectiveness of marketing campaigns through targeted and personalized campaigns and segmentation
  • Higher perceived brand value
  • Improved member retention through loyalty rewards
  • Improved customer service and customer satisfaction through feedback system
  • Measureable loyalty program performance
  • Accurate reporting on accrual and loyalty redemptions
  • Reduced operating costs through process automation